Terms & Conditions

Last Updated: October 14, 2026

These Terms & Conditions (“Terms”) govern your use of the Bio Clean Hawaii L.L.C. website and your communications with Bio Clean Hawaii L.L.C. (“Bio Clean Hawaii,” “we,” “us,” or “our”). By accessing or using this website, submitting a form, requesting services, or communicating with us, you agree to these Terms.

1. Website Use

This website is provided for general informational purposes and to allow users to learn about Bio Clean Hawaii L.L.C., request information, request estimates, and contact us regarding our services.

You agree to use this website only for lawful purposes and not in any manner that could damage, disable, interfere with, or impair the website or its operation.

2. Services

Bio Clean Hawaii L.L.C. provides professional biohazard remediation and cleanup services, which may include:

• Trauma and crime scene cleanup

• Unattended death cleanup

• Blood and bodily fluid cleanup

• Decomposition and odor remediation

• Sewage and fecal contamination cleanup

• Hoarding cleanup

• Related biohazard remediation services

The availability, scope, timing, and pricing of services may vary depending on the circumstances of each job.

Submitting a form or contacting us does not create a service agreement unless and until services are separately accepted and confirmed.

3. Estimates and Pricing

Any estimate provided by Bio Clean Hawaii L.L.C. may be based on the information available at the time the estimate is prepared.

Final pricing may vary depending on factors including:

• The extent of contamination

• The size and condition of the affected area

• Materials requiring removal or remediation

• Labor requirements

• Disposal requirements

• Safety hazards

• Additional conditions discovered during service

Unless expressly stated otherwise in writing, estimates are not guarantees of final pricing.

4. Emergency Situations

Bio Clean Hawaii L.L.C. may be available for urgent or emergency cleanup inquiries; however, we are not a law enforcement agency, emergency medical provider, fire department, crisis hotline, or other emergency response agency.

If there is an immediate threat to life, health, or safety, contact 911 or the appropriate emergency authority first.

Bio Clean Hawaii L.L.C. will not enter or perform remediation at a location when access has not yet been authorized or released by the appropriate authorities where such authorization is required.

5. SMS Terms and Consent

By providing your mobile number and checking the applicable consent checkbox on our website, you agree to receive SMS messages from Bio Clean Hawaii L.L.C. according to the type of communication you selected.

Transactional or informational messages may include:

• Responses to inquiries

• Estimate updates

• Appointment confirmations

• Scheduling information

• Service reminders

• Service updates

• Customer support communications

If you separately consent to receive marketing messages, promotional messages may include:

• Special offers

• Discounts

• Service promotions

• Company announcements

• Other promotional communications

Message frequency varies. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

You may opt out of SMS communications at any time by replying STOP.

For assistance, reply HELP or contact us directly.

Carriers are not liable for delayed or undelivered messages.

6. Age Restriction

You must be 18 years of age or older to participate in our SMS messaging program.

By providing your mobile phone number and opting in to receive SMS messages from Bio Clean Hawaii L.L.C., you confirm that you are at least 18 years old and have the legal authority to consent to receive text messages.

If you are under 18 years of age, you may not enroll in or use our SMS messaging program.

7. SMS Privacy

Your mobile number, SMS opt-in information, and consent information will be handled in accordance with our Privacy Policy.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All text messaging originator opt-in data and consent information are excluded from any sharing arrangements and will not be sold or shared with third parties for their own marketing purposes.

8. Customer Responsibilities

When requesting services, you agree to provide accurate and complete information to the best of your knowledge.

You are responsible for informing Bio Clean Hawaii L.L.C. of any known hazards, dangerous conditions, restricted areas, biohazard risks, or other circumstances that could affect the safe assessment or performance of services.

9. Safety and Remediation Procedures

Biohazard cleanup may involve hazardous materials and conditions.

Bio Clean Hawaii L.L.C. may determine the appropriate procedures, safety measures, equipment, remediation techniques, and disposal methods based on site conditions and applicable requirements.

Certain jobs may require specialized procedures, additional equipment, or coordination with other professionals or authorities.

10. No Guarantee of Results

While Bio Clean Hawaii L.L.C. strives to provide professional and effective remediation services, specific results may vary depending on the condition of the property, extent of contamination, affected materials, and other circumstances beyond our control.

Unless expressly agreed to in writing, no particular result, response time, or outcome is guaranteed.

11. Website Content

The content on this website, including text, graphics, logos, photographs, design elements, and other materials owned by Bio Clean Hawaii L.L.C., is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, republish, or commercially use our website content without prior written permission.

12. Third-Party Services

Our website may contain links to or integrations with third-party websites, applications, communications platforms, scheduling tools, payment systems, or other services. Bio Clean Hawaii L.L.C. is not responsible for the content, availability, privacy practices, security, or actions of third-party services.

13. Website Disclaimer

We make reasonable efforts to keep the information on this website accurate and current, but we do not guarantee that all content will always be complete, current, or error-free. The website is provided on an “as available” basis to the extent permitted by applicable law.

14. Limitation of Liability

To the fullest extent permitted by applicable law, Bio Clean Hawaii L.L.C. will not be liable for indirect, incidental, special, consequential, or punitive damages arising solely from the use of, or inability to use, this website. Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by law.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Bio Clean Hawaii L.L.C. harmless from claims, losses, liabilities, or expenses arising from your unlawful misuse of this website or your violation of these Terms.

16. Privacy Policy

Your use of this website and submission of personal information are also governed by our Privacy Policy. Please review our Privacy Policy for information about how we collect, use, protect, and disclose personal information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

18. Governing Law

These Terms are governed by the laws of the State of Hawaii, without regard to conflict-of-law principles.

Any dispute relating to these Terms will be subject to applicable state and federal laws and jurisdiction requirements.

19. Contact Us

If you have questions about these Terms & Conditions, contact:

Bio Clean Hawaii L.L.C.
Oahu, Hawaii
Serving all Hawaiian Islands

Phone: (808) 295-0994
Email: [email protected]