Privacy Policy

Last Updated: October 14, 2026

Bio Clean Hawaii L.L.C. ("Bio Clean Hawaii," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, request an estimate, contact us, or communicate with us by phone, email, or text message.

1. Information We Collect

We may collect information you voluntarily provide to us, including:

• Name

• Phone number

• Email address

• Island or service location

• Service requested

• Information included in your message or estimate request

• Appointment and service-related information

• Communications you have with us

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use your information to:

• Respond to inquiries and estimate requests

• Provide information about our services

• Schedule and coordinate appointments

• Provide service updates and reminders

• Communicate regarding an existing or requested service

• Provide customer support

• Improve our website and services

• Maintain business and transaction records

• Send promotional communications when you have separately consented to receive them

• Comply with applicable legal and regulatory requirements

3. SMS Communications

If you provide your mobile number and separately opt in to receive SMS messages from Bio Clean Hawaii L.L.C., we may send messages related to your inquiry, estimates, appointments, reminders, service updates, and other communications you have requested.

If you separately consent to receive marketing messages, we may also send promotional messages regarding offers, discounts, services, or other promotions.

Message frequency varies. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP. You may reply HELP for assistance.

Consent to receive SMS messages is not a condition of purchasing any goods or services.

4. Mobile Information and SMS Consent

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Information sharing with subcontractors or service providers in support services, such as customer service or messaging delivery, is permitted only as necessary to provide those services.

All other categories exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

We do not sell, rent, or share SMS opt-in information with third parties for their own marketing purposes.

5. How We Share Information

We may share personal information with trusted vendors and service providers that assist us in operating our business, website, communications systems, scheduling, customer service, or other business functions.

These providers are only permitted to use information as necessary to provide services to us.

We may also disclose information when required by law, court order, government request, or when reasonably necessary to protect our rights, property, customers, employees, or the public.

6. Sensitive Information

Because our services may involve traumatic, personal, or sensitive circumstances, we understand the importance of discretion and confidentiality.

We take reasonable measures to protect information provided to us and limit its use to legitimate business purposes related to providing our services.

Please avoid submitting highly sensitive personal, medical, financial, or identification information through website forms unless specifically requested.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate the website, understand website usage, improve functionality, and measure performance. You may adjust your browser settings to block or remove cookies. Certain website features may not function properly if cookies are disabled.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business records, resolve disputes, satisfy legal requirements, and enforce our agreements.

10. Your Choices

You may contact us to request that we update or correct information you previously provided.

For SMS communications, reply STOP at any time to unsubscribe.

For email marketing communications, use the unsubscribe option included in the email, when available, or contact us directly.

11. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13 through our website.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those third-party websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated "Last Updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact:

Bio Clean Hawaii L.L.C.
Oahu, Hawaii
Serving all Hawaiian Islands

Phone: (808) 295-0994
Email: [email protected]